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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5016
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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April 14/2017 i purchased the nikon coolpix L340..took it on

Customer Question

hi john...april 14/2017 i purchased the nikon coolpix L340..took it on vacation. am trying to download pictures from memory card 16GB sd ULTRA PLUSONLY 221 OF 700 PICTURES DOWNLOADED ONTOMY COMPUTER. ALSO THIS DISK...SOLD TO ME BY SALESMAN AT BEST BUY...DOES NOT FIT INTO THE SLOT OF THE CVS PICTURE MACHINE. HELP...WHERE ARTHE REST OF MY PHOTOS?????
JA: What's the make/model of your device? How old is it?
Customer: MAKE NI9KON COOLPIX L340, 30228131
JA: How long has this been going on? What troubleshooting have you tried?
Customer: JUST RETURNED FRIDAQY...TRYING TO DOWNLOAD AT CVS..THE DISK DID NOT FIT...NOW TRYING ON MY DESK TOP COMPUTER...NOT ALL PICTURES DOWNLOADED. THE CAMERA SAYS I TOOK 720 PICTURES...ONLY 221 DOWNLOADED
JA: Anything else you want the electronics expert to know before I connect you?
Customer: DON'T THINK SO...BUT..I AM NOT COMPUTER SAVY..NOR CAMERA GEEK. JUST A 77 YEAR OLD GRANDMA!
Submitted: 10 days ago.
Category: Camera and Video
Expert:  Richard replied 10 days ago.

Hi there and welcome

Can you tell me please which version of windows you are using on the computer you connected the camera to?

Please let me know