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Nathan
Nathan, Camera /Video Tech
Category: Camera and Video
Satisfied Customers: 24044
Experience:  Analog and Digital Camera and Video systems expert
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DVD slot will not open. Model mwd2205 from 2005. We got a

Customer Question

DVD slot will not open.
JA: What's the make/model of your camera? How old is it?
Customer: Model mwd2205 from 2005.
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: We got a new tv, Toshiba 35 inch. Haven't tried anything yet.
JA: Anything else you want the camera expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Camera and Video
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 2 months ago.

Unfortunately this is most often a hardware failure (bad motor, worn gear, loose belt, etc in the ejection mechanism, faulty switch or sensor, or just an obstruction by a disc that is out of place)

There are a few things you can try:

First unplug power for at least an hour, then press and hold the power/on button while plugging back in, and keep holding for another 60 seconds. If it still doesn't open, repeat the process but with the eject button instead of power.

If it still does not open, pick the unit up and shake/tilt the player side to side gently, hopefully dislodging the stuck disc inside that could be preventing it from opening, then try to open again.

If none of these help, then there is an internal hardware defect, which will need to be repaired.

If it gets to that point, I can advise you on service options.

Let me know the results, and I'll advise further, if needed.

Nathan

Expert:  Nathan replied 2 months ago.

Hello, it appears your question is still open.

Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan