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Justin Johnson
Justin Johnson, Mac Genius
Category: Camera and Video
Satisfied Customers: 134
Experience:  Training and Development at Scientifically Speaking
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I just bought an Integra 7 and I want to connect my IPAD

Customer Question

I just bought an Integra 7 and I want to connect my IPAD mini to the editor app wired How?
JA: What's the make/model of your device? How old is it?
Customer: Ipad Mini 3 yrs
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I bought the apple lightening to usb camera adapter and went into integra settings to discover the device. No go.
JA: Anything else you want the instrument expert to know before I connect you?
Customer: no
Submitted: 10 days ago.
Category: Camera and Video
Expert:  Justin Johnson replied 10 days ago.

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Expert:  Justin Johnson replied 10 days ago.

Is the app already on your iPad?

Customer: replied 10 days ago.
Expert:  Justin Johnson replied 10 days ago.

Are you signed into the app store?

Customer: replied 10 days ago.
No
Expert:  Justin Johnson replied 10 days ago.

If the app works with your iPhone you should be able to sign in to the App Store in settings and then downloaded it from your purchase.

Customer: replied 10 days ago.
Done
Expert:  Justin Johnson replied 10 days ago.

Are you able to do this?

Expert:  Justin Johnson replied 10 days ago.

Sweet!

If you have any follow-up questions, don't hesitate to ask. If finished, please take a moment to rate my service.

Customer: replied 10 days ago.
Maybe not
Expert:  Justin Johnson replied 10 days ago.

What happened?

Customer: replied 10 days ago.
Still not connecting
Expert:  Justin Johnson replied 10 days ago.

To the App Store?

Customer: replied 10 days ago.
to the app store
Expert:  Justin Johnson replied 10 days ago.

Do you have a computer you can go to appleid.apple.com on?