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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5014
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I need support with my camera to download photos from my

Customer Question

I need support with my camera to download photos from my camera.
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: It a digital camera D-550 zoom.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: It is a PC I guess that the OS is windows 10.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I have changed my computer since I first used my disk to download
JA: Anything else you want the printer expert to know before I connect you?
Customer: Control panel under Olympus 4.0 there is no Publisher listed.
Submitted: 8 days ago.
Category: Camera and Video
Expert:  Richard replied 8 days ago.

Hi there and welcome

Can you connect the camera to the computer, then press the windows key (next to alt) and E

In the window that opens, click on This PC

Then tell me what is listed under drives and devices please