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Ask Russell A. Your Own Question
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5017
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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My question is about a problem with a printer. Model MX472

Customer Question

My question is about a problem with a printer.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Model MX472 about 2 years old. When I try to print I receive a message that says another computer is using the printer. No other computers other than this one is connected to that printer via wireless.
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: Tried shutting the computer and printer putting both back on.
JA: Anything else you want the camera expert to know before I connect you?
Customer: No
Submitted: 5 months ago.
Category: Camera and Video
Expert:  Michael Hannigan replied 5 months ago.

Hello. My name is Michael. I can help you with your question.