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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 10632
Experience:  8+ years of professional experience
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I have a Nikon D50. It acts like it is taking a pic and the

Customer Question

I have a Nikon D50. It acts like it is taking a pic and the display only shows 1/4 but no image is displayed. I tried to put the disk in my desktop and no image is found either.
JA: What's the make/model of your camera? How old is it?
Customer: purchased 10/24/2005 from Cord Camera which is now out of bussiness.
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I haven't used it in probably 12 months. Tried to use it last Christmas but it didn't work. I thought it was low battery. I just got it out yesterday and recharged the battery. Camera acts like it is taking a pic but no image. I tried to format the disk again but no help.
JA: Anything else you want the camera expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: Camera and Video
Expert:  Russell H. replied 5 months ago.

Hello! Thank you for contacting JustAnswer.com; I am Russell H., an Expert here at JustAnswer.com, and I will do what I can to answer your question as well as it can be answered.

Would you like to try a factory reset of the camera? that might help with the picture-taking process.

Customer: replied 5 months ago.
Expert:  Russell H. replied 5 months ago.

OK, I will post with that procedure shortly. Or within 10 minutes at most, at worst.

Expert:  Russell H. replied 5 months ago.

Turn your camera on.

Press Menu.

On the left, scroll down to the pencil icon,

and press the right arrow button.

At the top of the next screen you will see menu reset, be sure that is selected, then

press the right arrow again and then it will say NO on the top line and Reset below that.

Choose reset. Approve the choice as needed.

Any white balance setup you have will be erased, but not any pictures you have taken.

Let me know how that goes, please.

Customer: replied 5 months ago.
STILL HAVE THE SAME PROBLEM
Expert:  Russell H. replied 5 months ago.

(I regret that I am not able to offer Live Phone Call service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

Customer: replied 5 months ago.
i HAVE HAD THE CAMERA SINCE 11/24/2005. PURCHASED NEW ALWAYS CARRIED IN PADDED CAMERA BAG. NEVER DROPPED, WET, DIRTY AND ALWAYS STORED IN HOME.
Expert:  Russell H. replied 5 months ago.

Good to hear that it has been well-cared for; that is only proper for such a valuable camera.

It is fairly 'old' - 11 years is a good lifetime for a camera. But I fear, it has developed a problem with either sensing images or more likely, with writing them to memory/storage/memory-card, that will require a choice between sending it to Nikon Repair, or replacing it.

Nikon Repair can be engaged through

http://www.nikonusa.com/en/service-and-support/service-and-repair.page

or you can call 1-800-NIKON US (1-***-***-****) 9AM-8PM EST, Monday through Friday.

Or you can use the 'Find Authorized Repair Stations' facility at the lower left of the web page for Nikon Repair, to locate a local shop that you could take the camera to in person for repair-servicing.

(If you want me to look up such locations for you, just let me know your local zip code.)

Customer: replied 5 months ago.
43147
Expert:  Russell H. replied 5 months ago.

OK, the facilities near your location for Nikon D50 repair are:

one in Detroit or nearly, in Michigan:

Midwest

*****
Wyandotte, MI 48192

Phone:(###) ###-####/p>

Fax:(###) ###-####/p>

and that's about 100 miles away, I'm sorry to say.

The other one that's anywhere near your location, is in Chicago, at

United Camera

*****br />Elk Grove Village, IL 60007

Directions

Phone:(###) ###-####/p>

Fax:(###) ###-####/p>