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Pete
Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 16886
Experience:  Over 16 years of experience installing and repairing electronics.
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I'm having no success in scanning from my MG 6820 to my Mac.

Customer Question

Good morning -- I'm having no success in scanning from my MG 6820 to my Mac. I cannot seem to succeed in having my Mac recognize the printer/scanner (even though I have printed successfully from this Mac to that same printer dozens of times). Any suggestions?
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It's a MG 6821 -- purchased about four months agok
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I've been looking at various instructions -- those that came with the utility and some on the web. I think that I'm having plroblems following them
JA: Anything else you want the camera expert to know before I connect you?
Customer: nope -- just trying to learn how to scan documents, etc.
Submitted: 5 months ago.
Category: Camera and Video
Expert:  Pete replied 5 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 5 months ago.

Are you using the IJ Scan Utility, or some other application?

Expert:  Pete replied 5 months ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

Expert:  Pete replied 5 months ago.

Please reply back if you need further assistance.