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Dan
Dan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 1801
Experience:  25 Years CCTV, CATV, and SMATV setup and installation.
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I can't open short Canon camera (Poweshot SD980 IS) videos

Customer Question

I can't open short Canon camera (Poweshot SD980 IS) videos with Windows 10. they are displayed as mov files. They used to open easily before my conversion from Widows 8.1 to Windows 10.
Submitted: 5 months ago.
Category: Camera and Video
Expert:  Dan replied 5 months ago.

Hello and welcome to JustAnswer. Please let me know if you still require assistance and I would be happy to help you.

Customer: replied 5 months ago.
Expert:  Dan replied 5 months ago.

Okay. Go to this LINK and download the latest version of Quick Time. That is the native player for mov files. Try that and let me know please.

Customer: replied 5 months ago.
Please get back to me by e-mail or on line. I'm on line now (Sunday, 12/11/2016, 8:33 P.M. EST). If your unableto answer nnow, I'll check your response Monday afternoon.
Expert:  Dan replied 5 months ago.

I am available now if you have more questions.

Customer: replied 5 months ago.
I have a more accurate description of my problem.Videos downloaded from my camera after I convertred to Windows 10 have a <MOV extension and I can easily open them with VLC.Videos downloaded before I converted from Windows 8.1 to Windows 10 have a file extension .THM, and I can't open them. Can you help?
Expert:  Dan replied 5 months ago.

Well that is an entirely different problem! Are these video files from the Canon camera?

Customer: replied 5 months ago.
the video files that are problematical were originally created on a Canon camera.
Expert:  Dan replied 5 months ago.

Okay, try this LINK and download this viewer.

Customer: replied 5 months ago.
I installed Free File Viewer. It doesn't work. When I open video with Free File Viewer It opens a file MVI_1112.THM and displays a lot of numbers
Expert:  Dan replied 5 months ago.

Is there any way you could send me one of your files?

Customer: replied 5 months ago.
I presume you mean the video file. I can attach it to an e-mail. The file size is 12 Kb. If that works for you send me e-mail address.
Expert:  Dan replied 5 months ago.
That is pretty small for video?
Customer: replied 5 months ago.
I just sent it by e-mail. I didn't notice the option to attach a file on your web site.
Expert:  Dan replied 5 months ago.

It's there, probably just not real obvious? Let me check the file and I will let you know what I come up with.

Customer: replied 5 months ago.
OK and thanks. I'm on line only for a few more minutes, than I'm done for the day. I'll check again Monday (12/12/2016) after 1:30 P.M. E-mail messages will work if you need to get to me sooner: ***@******.***
Expert:  Dan replied 5 months ago.

Okay. I will also leave a response here as well.

Expert:  Dan replied 5 months ago.

I was able to open this using VLC as well, but since it is only 12KB in size that is most likely only the first frame? Is it possible your video is fragmented or corrupted?

Customer: replied 5 months ago.
Hi Dan: I've searched my Carbonite backup. The oldest backed up version is from after my conversion to Windows 10, also has a .THM extension, and is also 12 Kb. I called Canon support. His take confirms your statement about size. He goes on to say that THM is a thumbnail that is usually created, and the .MOV file should exist separately. He surmises that in the act of converting to Windows 10, the .MOV and .THM files were separated, and .MOV is stored elsewhere. He suggests that I use Windows file search. I had a similar experience to this about 2 months ago. I don't remember how I recovered, but ultimately I ended up with about 10 short movies, in which I had a .MOV file and .THM file for each movie.Do you have any suggestions? Any comments on whether what Canon told me is correct?Ed Zucker
Expert:  Dan replied 5 months ago.

Yes Canon is dead on. When you create a video or movie file, the software creates the little thumbnail as a preview for you as a convenience when you view the file as a medium or large icon. Think of it like a book cover. Have you attempted searching your drive yet for the mov files?

Customer: replied 5 months ago.
Believe it or not; I can't figure out how to search. Is there a search option in File Explorer? or someplace else?
Expert:  Dan replied 5 months ago.

Do you have Windows Explorer open now?

Expert:  Dan replied 5 months ago.

In Windows Explorer, look in the left pane and click the drop down arrow next to This PC. Highlight (C:) local drive then in upper right corner you will see the search field. You need to search for *.mov and type it just like I have. Let me know if you run into problems.

Customer: replied 5 months ago.
I used Windows 10 "File Explorer. It is not amongst any of the .MOV files in Operating System. I'm beginning to think that the files are lost. Is this feasible? I'm sure I did not delete them. There is no way I would know enough to distinguish .MOV from .THM prior to now.
Expert:  Dan replied 5 months ago.

Did you copy all of the files from the camera to the computer?

Customer: replied 5 months ago.
Hi Dan: I'M BACK AFTER LONG DINNER AND FAMILY BREAK.Yes. I viewed the video several times after downloading camera to computer. The download was in Mid 2014. Conversion to Windows 10 was in June 2016. Can't open since June 2016. No longer in camera. The files have to be someplace in my computer, renamed since the W10 conversion, or somehow deleted. Any ideas on how to proceed?
Expert:  Dan replied 5 months ago.

Check under the (C:) local disk and see if there is a folder named Windows old. If there is , look there.

Customer: replied 5 months ago.
No luck there. I'll get back to you tomorrow.
Expert:  Dan replied 5 months ago.

Okay sounds good.

Customer: replied 5 months ago.
Hi Dan: I'm out of ideas, I've searched usigng "*.MOV" without success. My conclusion to date is either the file is lost, or when Windows 10 installed, replacing Windows 8.1, the file 1112.MOV was renamed something without the .MOV suffix. Can you think of any other explanation?I think I'm going to abandon this search for now, unless you have a 3rd alternative.Ed Zucker
Expert:  Dan replied 5 months ago.

One last idea Ed. You can try recovering your files from the SD memory card you used in the camera at the time. The right recovery software will recover everything that has been recorded on that card regardless of whether or not you have erased it.

Expert:  Dan replied 5 months ago.

Try this LINK for file recovery software.