Camera and Video
Ask a Camera and Video Question, Get an Answer ASAP!
Hello and welcome to JustAnswer. Please let me know if you still require assistance and I would be happy to help you.
Okay. Go to this LINK and download the latest version of Quick Time. That is the native player for mov files. Try that and let me know please.
I am available now if you have more questions.
Well that is an entirely different problem! Are these video files from the Canon camera?
Okay, try this LINK and download this viewer.
Is there any way you could send me one of your files?
It's there, probably just not real obvious? Let me check the file and I will let you know what I come up with.
Okay. I will also leave a response here as well.
I was able to open this using VLC as well, but since it is only 12KB in size that is most likely only the first frame? Is it possible your video is fragmented or corrupted?
Yes Canon is dead on. When you create a video or movie file, the software creates the little thumbnail as a preview for you as a convenience when you view the file as a medium or large icon. Think of it like a book cover. Have you attempted searching your drive yet for the mov files?
Do you have Windows Explorer open now?
In Windows Explorer, look in the left pane and click the drop down arrow next to This PC. Highlight (C:) local drive then in upper right corner you will see the search field. You need to search for *.mov and type it just like I have. Let me know if you run into problems.
Did you copy all of the files from the camera to the computer?
Check under the (C:) local disk and see if there is a folder named Windows old. If there is , look there.
Okay sounds good.
One last idea Ed. You can try recovering your files from the SD memory card you used in the camera at the time. The right recovery software will recover everything that has been recorded on that card regardless of whether or not you have erased it.
Try this LINK for file recovery software.