Hello and thank you for your question. I look forward to assisting you today. Try this. Lay the camera on down with the lens up. Press the and hold the shutter button then the power button. Try this several times to see if the lens will cycle. Let me know what happens please.
Okay. What you can try as the lens is extending, try to gently pull it out with your fingers applying equal pressure using a side to side motion. Let me know please.