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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 9528
Experience:  8+ years of professional experience
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I have a canon eos rebel t5. bought it new from BH

Customer Question

I have a canon eos rebel t5. bought it new from BH 01/13/2016. has been working great till 4 days ago. now a code 20 came up. turned camera off and back on, took battery out put back in still shows code 20. what do I do now?
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: Canon EOS Rebel T5. Bought it brand new. eleven months old
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: took a picture. turned camera off and on, reinstalled battery
JA: Anything else you want the camera expert to know before I connect you?
Customer: no
Submitted: 9 days ago.
Category: Camera and Video
Expert:  Russell H. replied 9 days ago.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

A code 20 means, roughly, that the mechanism of the camera has a problem.

Try a different lens assembly on the camera, after turning it Off again of course.

Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

Customer: replied 9 days ago.
I am from AZ haven't dropped camera. not operated in temp below 32 degrees. just cleaned the terminals. camera works for now
Expert:  Russell H. replied 9 days ago.

Good to hear that!

That is quite promising, actually, so I will mark this as an answer.

But be warned: if this error happens again, call 1-800-OK-CANON, before your camera becomes 12 months old on the dot and its warranty coverage expires, and put in a failed-within-warranty claim on it for free-of-charge repair by Canon (whose repair department is generally praised for rapidity of turnaround time and good quality).

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