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Jason Jones
Jason Jones, Technician
Category: Camera and Video
Satisfied Customers: 14670
Experience:  Years of experience.
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My samsun galaxy camera will not open goes on and shuts off

Customer Question

My samsun galaxy camera will not open goes on and shuts off
Submitted: 1 month ago.
Category: Camera and Video
Expert:  Jason Jones replied 1 month ago.

Hello,
I am the person that will be helping you today.

Please, turn the camera off and on. Press and hold the power button until it asks if you wish to turn it off and choose to shut it off. After you turn it back in, test the camera once more. Is it working now?

Often times, this problem only requires a cold reboot.

I will be standing by, looking forward to your response.

Thank you,
Jason

Expert:  Jason Jones replied 1 month ago.

If it doesn't solve the problem, please let me know. Thank you.

Customer: replied 1 month ago.
All it does is show me a battery that is empty then when I let go it shows me it is charging and 3/4 full with green
when I push the on button it turns on in the screen no sound then just goes off to black
Expert:  Jason Jones replied 1 month ago.

It sounds like you haven't turned it back on, yet. Press and hold the power button for two seconds and let go so that it turns on.

Customer: replied 1 month ago.
I have left it charged for 24 hours so I know it has power, its like it goes so far and shuts down? the telescope doesn't come out either, it is the Samsung Galaxy modelEKGC1208KV
Expert:  Jason Jones replied 1 month ago.

Your initial description of the problem is that the camera would not open. I understood that as the Camera Application will not open; however, it turns out that you were describing the the camera's telescope not activating when it is turned on.

How old is the camera?

Customer: replied 1 month ago.
I did hold it down 2 seconds it comes on show me a action sky picture and then says Samsung and shuts off
its the new model about 2 years
Expert:  Jason Jones replied 1 month ago.

Which model of Galaxy is it?

Customer: replied 1 month ago.
Samsung Galaxy modelEKGC1208KV
Expert:  Jason Jones replied 1 month ago.

I cannot find any such model. Is it the S6, s7, prime, etc?

Customer: replied 1 month ago.
Its digital Verizon sold to me
EX- GC120
Expert:  Jason Jones replied 1 month ago.

I know of the EK-GC120 model. Is that the one you are referring to?

Customer: replied 1 month ago.
Samsung Galaxy GC120 16.0 MP DIGITAL CAMERA - DARK BLUE
Expert:  Jason Jones replied 1 month ago.

Thank you

Customer: replied 1 month ago.
has answered your Camera and Video question:
"I know of the EK-GC120 model. Is that the one you are referring to?"
YES SAME CAMERA
Customer: replied 1 month ago.
I would call you but have laryngitis go figure
Customer: replied 1 month ago.
you there
Expert:  Jason Jones replied 1 month ago.

In this case, you may need to factory reset the phone, which will erase everything on it, including the faults.

Please, follow the instructions below to reset the phone:
- Press and hold the two following keys at the same time and keep them depressed: the Zoom + button and the power button.
- When you see the recovery menu, let go of both keys.

- Using the zoom left / right option keys, highlight the following option: wipe data/factory reset

- Press the power button to choose the option.

- Using the zoom left / right option keys, highlight Yes -- delete all user data

- Press the power button again.

- Choose to reboot and allow it to complete.

Please, do that and report back.

p.s. Yes, I am here. It took a few minutes for me to type the above instructions.

Customer: replied 1 month ago.
all my photos will be deleted
I did do this and it ask if I wanted to go right and enter a SO or left to cancel
Ill try again
Expert:  Jason Jones replied 1 month ago.

It will erase everything. Choose to run the reset.

Customer: replied 1 month ago.
I went to the right got a little green robot that says downloading do not disconnet
Expert:  Jason Jones replied 1 month ago.

Okay. Please, update me once it is finished.

Customer: replied 1 month ago.
I will
Expert:  Jason Jones replied 1 month ago.

Thank you.

Customer: replied 1 month ago.
its doing a software update there is small print up top left cant read
Expert:  Jason Jones replied 1 month ago.

Thank you for the update. Once that is complete, you should be all set.

Customer: replied 1 month ago.
hope so
Do you fix other cameras too? Cannon
Expert:  Jason Jones replied 1 month ago.

Yes, I most certainly do fix other types of cameras.

Customer: replied 1 month ago.
I would most likely need to pay for the second one question right and if so how
Expert:  Jason Jones replied 1 month ago.

After we finish with this question, you may open a new question and request me on the following page: http://jasonfixedit.com

The aforementioned website will forward you to my profile page on this site.

Customer: replied 1 month ago.
Sure wish the downloading would move or something so I knew it was working just says downloading in white with 3 dots behind it with no movement and below that in green don't disconnect
Expert:  Jason Jones replied 1 month ago.

It may have froze. Please, try again. First turn the camera off and then repeat the instructions below.

- Press and hold the two following keys at the same time and keep them depressed: the Zoom + button and the power button.
- When you see the recovery menu, let go of both keys.

- Using the zoom left / right option keys, highlight the following option: wipe data/factory reset

- Press the power button to choose the option.

- Using the zoom left / right option keys, highlight Yes -- delete all user data

- Press the power button again.

- Choose to reboot and allow it to complete.

Customer: replied 1 month ago.
a ccustom OS can cause critical problems in camera and installed application otherwise press the zoom left key to cancel zoom right to continue this is what it says when I do that and I went right
Customer: replied 1 month ago.
shows the same thing no movement thought just green robot dowloading
Expert:  Jason Jones replied 1 month ago.

You don't want to do that. Do not choose items that are not in my instructions, please. Doing so may damage the camera.

- Turn the camera off.

- Press and hold the two following keys at the same time and keep them depressed: the Zoom + button and the power button.

- When you see the recovery menu, let go of both keys.

When the menu comes up, which options are you given?

Customer: replied 1 month ago.
There never was a recovery menu just right or left .. left to cancel right to application SO
Expert:  Jason Jones replied 1 month ago.

Okay. Then you can stop there. I was assuming that the menu came up.

Does your camera have a volume up button?

Customer: replied 1 month ago.
no it may if I could get to the main menu don't see one on out side
Expert:  Jason Jones replied 1 month ago.

Try it again, but this time use the Zoom - button.

Customer: replied 1 month ago.
The zoom button is a lever going right or left
so hold power down and zoom to left or right and
picture button leave alone
Expert:  Jason Jones replied 1 month ago.

Okay. Please, do that.

Customer: replied 1 month ago.
says same thing and goes to the green robot
Expert:  Jason Jones replied 1 month ago.

What words are on the screen?

Customer: replied 1 month ago.
a ccustom OS can cause critical problems in camera and installed application otherwise press the zoom left key to cancel zoom right to continue this is what it says when I do that and I went rightNow green guy with downloading in white, and then green letters saying do not disconnect
Expert:  Jason Jones replied 1 month ago.

Okay. Don't choose any of those options.

The wrong menu is coming up.

Please, try again. You need to press Power and the Zoom to the + position at the same time when it is turned on.

Customer: replied 1 month ago.
Well now what can I ask the question on the other camera.. going on vacation tomorrow trying to get one to work
the other one is the flash wont work, its a digital canon. but I understand if we cant go there .. ug .. frustrating
Expert:  Jason Jones replied 1 month ago.

Do you wish to stop working on this problem?

Customer: replied 1 month ago.
no but don't see any other options do you, or do we wait till the downloading is done if it really is downloading updated info
Customer: replied 1 month ago.
wonder if its a hour or 24 hours thing. don't want to tie you up
Expert:  Jason Jones replied 1 month ago.

You can cancel the downloading. Do not do that. Do not run the software update.

Customer: replied 1 month ago.
cancel ?
Expert:  Jason Jones replied 1 month ago.

Yes. The only thing you want to do is to choose the option that I gave you. If you don't see that, don't choose anything else.

Customer: replied 1 month ago.
there was no option showing it only gave you cancel to the left or go to the right to do SO
Expert:  Jason Jones replied 1 month ago.

Okay. Then you can stop there. I am sorry, but it sounds like your camera has failed.

Customer: replied 1 month ago.
OK
Expert:  Jason Jones replied 1 month ago.

Ok