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Pete
Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 15769
Experience:  Over 16 years of experience installing and repairing electronics.
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Do you answer camera questions? DMC ZS40 about a year old

Customer Question

Do you answer camera questions?
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: DMC ZS40 about a year old but hasn't been used.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I can connect it to my iPhone 7 via wifi and the app recognizes it but the app does not make the camera work.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 13 days ago.
Category: Camera and Video
Expert:  Pete replied 13 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 13 days ago.

As the camera has not been used for some time, you will need to check that the firmware on it is up to date first, so that it works with the latest iOS software:

http://av.jpn.support.panasonic.com/support/global/cs/dsc/download/TZ40_TZ41_ZS30/

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