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Ask Russell H. Your Own Question

Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 9511
Experience:  8+ years of professional experience
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I purchased a slightly used 24-70 f2.8 lens recently,

Customer Question

I purchased a slightly used 24-70 f2.8 lens recently, replacing my 28-70, which was damaged beyond repaid. I don't think that my newer lens is performing like it should. Close, but it's just not as sharp as what I was getting with my old lens. Any estimate on what it would cost to get it tuned up? And can it be tuned up?
JA: What's the make/model of your camera? How old is it? You just pay a $5 deposit now and the rest only when you get a reply from the Camera Technician. All of this is 100% satisfaction guaranteed, so you can get a refund if you're not happy for any reason. What happened right before this popped up? What troubleshooting have you tried?
Customer: I've got a Canon 60D. The lens is a Canon L lens.
JA: Anything else you want the camera expert to know before I connect you?
Customer: No.
Submitted: 10 days ago.
Category: Camera and Video
Expert:  Russell H. replied 10 days ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

If the new lens lacks sharpness, there are two questions:

1. is it fully compatible with the camera body? please mention the maker and model # so that I can tell you about this point.

2. if it is really not focusing sharply, is that with Automatic focusing, or is that with Manual focusing also?

- if only lacking sharpness in Auto Mode, then it may need warranty repair (for free, to answer your question) by Nikon.

- if it lacks sharpness in Auto Mode and in Manual Mode both, then it is a defective lens (optically, most likely) then it should be returned for an exchange as such, and exchange for another of the same capability or equivalent... provided it is still recently bought enough for this to be a valid approach. (Return/exchange provisions usually expire very soon after purchase, some as short as 7 days and depending upon the store.)

Let me know, in case I need to provide more helpful information for this problem. Thanks!