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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I asked someone else to take pictures of the flowers at my

Customer Question

I asked someone else to take pictures of the flowers at my mother's funeral and do not know what was done to my camera to prevent it now from showing my review picture as now I only see a black screen when I push the review button
Submitted: 13 days ago.
Category: Camera and Video
Expert:  Steve G. replied 13 days ago.

Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

I need to gather some more information from you in order to help.

Are there any photos at all on the memory card? Do you have a memory slot in your laptop that you can place the card into to determine this?

Let me know.

Steve

Customer: replied 13 days ago.
there are many photos on the memory card and no, I no longer have a laptop
Customer: replied 13 days ago.
I do not wish to pay additional monies, I just want help
Customer: replied 13 days ago.
Please answer my original question.
Expert:  Steve G. replied 13 days ago.

Ok, I understand. Please know that I am not privy to billing issues on this site. I am an independent contractor.

How do you know that there are images on the card? Can you review them on the camera?

Let me know.

Customer: replied 13 days ago.
Please just answer and quit adding on boxes. I have printed out the images at the camara kiosk.
Customer: replied 13 days ago.
I can see the image the moment I take the picture but I cannot later review it as I could before I loaned out my camara at the funeral.
Customer: replied 13 days ago.
Please answer the original question.
Expert:  Steve G. replied 13 days ago.

I am trying but I need time to research the camera and then type my answer.

Hold on please.

Customer: replied 13 days ago.
OK. Please quit asking me to pay an additional $26 for a live phone call.
I will be available for another 10 minutes, so hopefully we can solve this issue
Expert:  Steve G. replied 13 days ago.

That is the site software that is requesting the phone call, not me.

Ok, displayed on the rear LCD screen, near the top left corner will be a number.

What is it?

Customer: replied 13 days ago.
192
Expert:  Steve G. replied 13 days ago.

Ok, so there is plenty of room on the card for additional files.

The camera has it's own small internal memory.

Remove the card and then try and review and see if there are any images in the cameras internal memory.

Customer: replied 13 days ago.
It says built in memory full
Expert:  Steve G. replied 13 days ago.

Ok. Are you 100% sure that when you handed the camera to your friend that the SD card was in the camera? This is a very important question.

By the way, you should be able to view the photos in that full memory. Can you do that?

Customer: replied 13 days ago.
DUH. I have printed out those pictures
I don't know how to view the photos in the full memory
Expert:  Steve G. replied 13 days ago.

Just press the Playback button as you would normally. It's the button on the back with the sideways triangle.

Customer: replied 13 days ago.
It says, "Built in memory full" and beeps
Expert:  Steve G. replied 13 days ago.

Ok. If you don't have a computer, you will need to take the camera to a kiosk and find out what photos are in that internal memory. Typically, the internal memory only holds maybe 10-12 photos.

I'm a little confused though. I asked you if you were sure that the card was in the camera when your friend took photos of the flowers. You replied that you had printed those out.

So you do or do not have photos of the flowers?

If you don't, again, are you sure the card was in the camera?

Customer: replied 13 days ago.
I DO HAVE THE PRINTED OUT PHOTOS and many more I have taken and printed out since then. Everything worked perfectly before this event. I cannot review the photos taken since then because of a blank screen. So, you are telling me that I paid $21 and you are sending me to a store for help?
Customer: replied 13 days ago.
I am typing this on a computer, just not a laptop.
Expert:  Steve G. replied 13 days ago.

Ok does the computer have a card slot?

Customer: replied 13 days ago.
NO
Expert:  Steve G. replied 13 days ago.

Ok, put the card back into the camera and press the playback button. Can you page through the photos on the card?

Customer: replied 13 days ago.
No, I have a blank screen as I have tried to explain to you. I give up.
Expert:  Steve G. replied 13 days ago.

Then the card is blank.

I think another set of eyes may be able to better serve you. I am going to opt out of this question which will allow other camera experts to chime in.

Hold on. It shouldn't be long.

Have a good evening.

Steve

Customer: replied 13 days ago.
The card is not blank. I have printed out pictures numerous times since then.

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