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Dan
Dan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 1440
Experience:  25 Years CCTV, CATV, and SMATV setup and installation.
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I have an ELPH100HS. The lens is out and the camera is shut

Customer Question

I have an ELPH100HS. The lens is out and the camera is shut down - will not re-start.
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: ELPH 100 HS (PC 1588) approximately 4 years old. When I try to start it there is a hum then a click and I get a lens error message.
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: Nothing that I know of. A friend said the battery might be too weak so I did get a new battery to try that - still no luck.
JA: Anything else you want the camera expert to know before I connect you?
Customer: no
Submitted: 11 days ago.
Category: Camera and Video
Expert:  Dan replied 11 days ago.

Hello and thank you for your question. I look forward to assisting you today. Your lens barrel may be misaligned? Place the camera on a hard surface lens up. Power the camera on and very gently try rocking the lens side to side while pushing it back into the camera body. Let me know how that goes.

Customer: replied 11 days ago.
Nothing. Lens moved slightly side to side but did not go back in.
Expert:  Dan replied 11 days ago.

You may need to cycle it several times for this to work. There may also be some debris inside the barrel that can be blown out with a can of compressed air.

Customer: replied 11 days ago.
nothing still - don't have compressed air.
Expert:  Dan replied 11 days ago.

Press and hold the shutter button while powering it on and off several times to see if that will free the lens. If that doesn't do it then the problem may be due to the control circuit of the lens and something you will not be able to resolve yourself.

Customer: replied 11 days ago.
no luck - looks like bad news
Expert:  Dan replied 11 days ago.

Unfortunately it does happen. You may still be able to clear it by blowing it out but I wouldn't waste a lot of time or dollars trying to repair it.