Camera and Video
Ask a Camera and Video Question, Get an Answer ASAP!
Hi there and welcome
Can you remove the battery please then hold the shutter button down for 60 seconds then release.
Wait 5 minutes, put the battery back in and try to turn it on.
Tell me please if it then still has the lines please
We will then attempt a reset
To do this
Hold the two buttons (ISO button and +/- Exposure Compensation button) simultaneously, until the control panel turns off briefly while the camera resets itself to the factory default settings.
Then once it is up, tell me how then operates please
It is the LCD panel on the camera that has faulted, this now confirms it
I am really sorry about this and you are going to have to return the camera to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.