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Rick
Rick, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 1689
Experience:  25+ years experience as a camera and video technician.
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I am unable to download from EOS 7D using Photoshop CC 2017,

Customer Question

Hi,
I am unable to download from EOS 7D using Photoshop CC 2017, I am getting a message "no valid files found". It works OK with EOS 5D Mk IV. Can you help?
Thanks
Leon
Submitted: 16 days ago.
Category: Camera and Video
Expert:  Rick replied 16 days ago.

Hi. My name is*****'m a camera repair technician with almost 30 years in the business and I'll be glad to help you with your question today.

Was the card formatted in the 7D and do you have the latest updates and drivers for Photoshop?

Customer: replied 16 days ago.
As I said it downloads fine when using the Canon professional software.
Expert:  Rick replied 16 days ago.

That is unusual although I usually use a USB card reader and everything loads fine and, unless there is something electronically wrong with the camera, I have not heard of this happening before. I'm sure iy's a settings or software issue, I just can't help you on this one so I'll turn it back over to the forum.

Customer: replied 16 days ago.
Please refund the $42 thanks
Customer: replied 16 days ago.
Forget the referral it is taking a long time and it is not resolved, just refund the money.

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