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Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 32224
Experience:  Extensive knowledge in a very wide range of subjects
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I have had a Kodak EasyShare Z740 Camera and the Kodak Easy

Customer Question

I have had a Kodak EasyShare Z740 Camera and the Kodak Easy Share Printer Dock Series 3 for years. Recently it started printing only the bottom half of the pictures for me. So . . . I bought a new camera and printer dock (which I received today) which does the same thing??!! What am I doing wrong? I would appreciate any help you can give me!! Jo
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: Kodak EasyShare Z740 - KCKDT54231645
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: Nothing happened that I know of. It just all of a sudden started printing only the bottom half of the picture from the print dock. My troubleshooting consisted of buying a new camera and print dock. :)
JA: Anything else you want the camera expert to know before I connect you?
Customer: I just want to be able to print my entire picture from the print dock!
Submitted: 2 months ago.
Category: Camera and Video
Expert:  Rusty replied 2 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty replied 2 months ago.

Sometimes we don't have an expert for certain devices. In that case, you will get a full refund. Do you still need help with this? I'll continue searching if you haven't already found the answer.

Customer: replied 2 months ago.
I am waiting on a reply. I have not solved the problem yet!
Expert:  Richard replied 2 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 2 months ago.
It still only prints the bottom half of the picture!
Expert:  Richard replied 2 months ago.

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

Customer: replied 2 months ago.
I have an appointment shortly, but will do that as soon as I return. Thank you!
Expert:  Richard replied 2 months ago.

thank you

Customer: replied 2 months ago.
Okay, I have" alcoholed" it like you asked. Still get only the bottom half of the picture! I am ready to give up. I will send the new print dock and new camera back and print from my SD card on my computer and keep using my old camera. My old camera and old print dock worked for years. Now I can't even get the new camera and print dock to work! I don't understand why the new equipment doesn't work!!
Expert:  Richard replied 2 months ago.

you tried a new cartridge since you had this issue correct?

Customer: replied 2 months ago.
I just tried a brand new cartridge again. It is just so weird that my old equipment started printing only half of the picture and the new camera and print dock started printing that way from the get-go!! I have over $500 in a brand new camera and print dock that are useless!!
Expert:  Richard replied 2 months ago.

can you try a different memory card in the camera and do a print please?

Customer: replied 2 months ago.
I have already tried that. It won't even print an entire demo photo from the camera itself!
Expert:  Richard replied 2 months ago.

and old cameras on new dock?

Customer: replied 2 months ago.
Neither camera works on new dock.
Expert:  Richard replied 2 months ago.

ok, then it points to a faulty Dock.

You sill have the old dock?