How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Technician
Category: Camera and Video
Satisfied Customers: 35306
Experience:  Extensive knowledge in a very wide range of subjects
Type Your Camera and Video Question Here...
Richard is online now
A new question is answered every 9 seconds

I have a nikon s1 mirrouless camera and it has been causing

Customer Question

Hi i have a nikon s1 mirrouless camera and it has been causing some trouble. when i zoom to full compassity my screen goes totally black and i cant take pictures. it is not the lens as i bought another one to try it and it does the same thing. also it will not take any pic unless it is in very good bright lighting
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: nikon s1 and i bought new maybe 2 years ago or less
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it has been going on for about 2 months now and nothing has changed or happened as far as my care for the camera. it has not been dropped or fallen anywhere. i have not done a lot of trouble shooting yet i spoke once with a nikon tech who did not give me much advice or help at all
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Camera and Video
Expert:  Richard replied 6 months ago.

Hi there and welcome

Can you remove the battery please then hold the shutter button down for 60 seconds then release.

Wait 5 minutes, put the battery back in and try to turn it on.

Tell me please if it now operates correctly

Thank you

Customer: replied 6 months ago.
i did that that and nothing changes.
Expert:  Richard replied 6 months ago.


If you go to

  • Press [MENU] button
  • Select “SETUP” menu
  • Select “Reset Setup option” and press OK

And perform the reset, does it then function?

Customer: replied 6 months ago.
no tried that too
Expert:  Richard replied 6 months ago.


Can you please put a different memory card in the camera and tell me how that responds please.