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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 9547
Experience:  8+ years of professional experience
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I have a nikon coolpix aw110. Seems to be taking pics but

Customer Question

I have a nikon coolpix aw110. Seems to be taking pics but the screen is black. No options or anything.
JA: What's the make/model of your device? How old is it?
Customer: bought it in 2013, but just started using it...long story.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: difficult to troubleshoot without being able to see options. Just YouTubed for suggestions but no help really
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no thanks
Submitted: 25 days ago.
Category: Camera and Video
Expert:  Russell H. replied 25 days ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.

Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again.

How long has the battery or batteries in the camera been in-use? If over a year, then you might possibly have a battery/batteries that are getting weak. Rechargeable batteries do get weaker with time, and eventually fail to deliver enough power to start up a device like a digital camera; they then need replacing. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time.

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

Let me know, please... and I will continue to advise you, as appropriate to the facts of the case. Thanks.

Customer: replied 25 days ago.
Thank you Russell. From the research that I've done online, the "blank or "black" display seems to be a common problem with the coolpix aw100 series. The camera shoots, flashes and seems to record, but the display does not display anything...it remains black. This camera is made to take a beating, from the research that I did before purchasing it...although it is newly opened. YouTube videos show this camera can withstand freezing, drops/shock, etc. I bought it in 2013, but just recently gave to to my son as a gift (new and unopened). So, there's no evident cause for the display not to be working. I thought you may have been familiar with the particular issue that is common among this AW100 series and may have heard of a fix for it. Your suggestions and points are appreciated and would be valid for your "average" camera, but this is a camera with special a quality, features and unfortunately special issues. If you're not familiar with this cameras display issue in particular, then I may just need to contact Nikon directly. No offense. You seem to be very knowledgable in general. Thank you so much for your time.

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