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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I have a canon rebel t3. We were in Disney 2 weeks ago,

Customer Question

hi! I have a canon rebel t3. We were in Disney 2 weeks ago, camera was working fine and then all of a sudden it just completely stopped taking pictures.
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: one second
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: ive taken off the lens and tried to clean well, and ive also looked on google and they suggested to turn on manual focus- which worked
JA: Anything else you want the camera expert to know before I connect you?
Customer: and I got it april 10th 2014
Submitted: 2 months ago.
Category: Camera and Video
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Is the question answered and the problem solved, then?

If not, let me know, and I will advise you specifically about it... Thanks.

Customer: replied 2 months ago.
No, I tried to put another lens on and it actually would take the picture, but still no focus
Expert:  Russell H. replied 2 months ago.

So something is seriously wrong then.

The next thing I would try, is a factory settings reset. It will wipe out all White Balance settings and such things among your preferences, but will not erase pictures at all, nor alter the real-time clock and date settings.

Would you like to try that?

Also, about your camera's history:

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

Customer: replied 2 months ago.
I would love to try that!
I got it in April 2014
It has never been dropped, bumped a few times, but not hard(or at least to my knowledge) like I said in the top message it was working completely fine and all of a sudden wouldn't take another.
The temperature, it has been in the car before, but I always try and bring it inside for that reason.
And been in humidity, not much I try to take really good care of it, but the last time was at the beach a few months ago and it kept burying up so I turned it off
Expert:  Russell H. replied 2 months ago.

I'm glad to hear that it has been by and large taken good care of. Keeping it in an insulated leather case (or equivalent for insulation and dryness) is always good, even in a heated environment like a beach.

(How old are the batteries in it, that you have used lately to power it?)

To do a factory settings reset:

Press MENU

go over to the 'wrench' tab with three ticks on it... the right-most tab, really, or next to the right-hand-most tab...

scroll down to the menu choice

CLEAR SETTINGS

Press SET

choose to

CLEAR ALL CAMERA SETTINGS

and press SET

then select OK

and press SET.

The camera will be reset to all default settings (except Language and Date/Time settings, pretty much.)

Let me know how that goes, and whether it helps.

Customer: replied 2 months ago.
I actually did see this on google, but on my menu screen I can't find a clear settings choice?
Expert:  Russell H. replied 2 months ago.

It is called, literally

CLEAR ALL CAMERA SETTINGS

and is one of three settings, with slightly different phrasing for the other two (because they do slightly different partial clearing of camera settings.)

Where do you no see the choice?

Have you scrolled down in the menu? it's often 'hidden' by being two or three screens down.