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Louie
Louie, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 11447
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Jvc camcorder GR-DA30U stuck in safeguard 06 mode after

Customer Question

Jvc camcorder GR-DA30U stuck in safeguard 06 mode after removing and reattaching battery. Help. Cannot play back.
Submitted: 27 days ago.
Category: Camera and Video
Expert:  Louie replied 26 days ago.

Hi Betty and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, was the camera in storage for some before being put into use again?

Expert:  Louie replied 26 days ago.

Still, please try:

  • removing the battery for an extended period of time;
  • even overnight; and
  • cautiously leaving the tape door open.

The above are the only easy user doable tries as all others would be internal to the camera.

Customer: replied 26 days ago.
I have already taken battery out and replaced it as suggested on the screen of the camera. However, I will leave it out overnight and leave door ajar as you suggested. You are an expert accepting responsibility to customers...aren't you? The disclaimer is a bit concerning.
Customer: replied 26 days ago.
No. I need to see results in the morning.
Expert:  Louie replied 26 days ago.

Yes, I am technician sharing with you repair experiences and practices within the limits and confines of remote online diagnosis.

We both of course understand that accurate and appropriate information would have to be both ways.

And again yes please; an update in the morning or when conveniently able.

Customer: replied 26 days ago.
I have hearing problems, so texting is better? Suggestion did not work. Yes, camera has been in storage. Are your charges $5 down plus $21?
Expert:  Louie replied 26 days ago.

Sorry Betty but my participation is strictly limited to technical, repair and/or installation issues.

Billings & payments concerns are best addressed by Customer Support.

Still, the above are the only easy user doable attempts as all others would be internal.

The described symptom then would point to an internal hardware issue thus the camera would have tyo be opened up.

Would you be comfortable with a DIY (do-it-yourself) repair approach?

Customer: replied 26 days ago.
It would have been nice to know that your assistance is severely limited BEFORE charges were made. Collect your $21, and DELETE ALL credit card info.
Expert:  Louie replied 26 days ago.

Perhaps I can help you with a refund.

Please click HERE or go to http://ww2.justanswer.com/help/how-can-i-request-refund-0

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