Hi Betty and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, was the camera in storage for some before being put into use again?
Still, please try:
The above are the only easy user doable tries as all others would be internal to the camera.
Yes, I am technician sharing with you repair experiences and practices within the limits and confines of remote online diagnosis.
We both of course understand that accurate and appropriate information would have to be both ways.
And again yes please; an update in the morning or when conveniently able.
Sorry Betty but my participation is strictly limited to technical, repair and/or installation issues.
Billings & payments concerns are best addressed by Customer Support.
Still, the above are the only easy user doable attempts as all others would be internal.
The described symptom then would point to an internal hardware issue thus the camera would have tyo be opened up.
Would you be comfortable with a DIY (do-it-yourself) repair approach?
Perhaps I can help you with a refund.
Please click HERE or go to http://ww2.justanswer.com/help/how-can-i-request-refund-0