How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell A. Your Own Question

Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
24675295
Type Your Camera and Video Question Here...
Russell A. is online now
A new question is answered every 9 seconds

SyShare C813 - It is a while since I used - perhaps I have

Customer Question

syShare C813 - It is a while since I used - perhaps I have forgotten something ANyway, I take a picture and review it - OK When I take another piecture, only one picture remains
JA: What's the make/model of your camera? How old is it?
Customer: EasyShare C813 - cannot remember when I purchased it but I have moved and seem to have forgotten what to do. Take one picture - Ok but when I take another it is not there. Never had this problem before and in fact a wonderful little camera
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: Sorry what do you mean exactly. I cannot find any troubleshooting for this. Do I have to take a picture and then SAVE it and if so, have forgotten what to do
JA: Anything else you want the camera expert to know before I connect you?
Customer: Don't think so and thanks
Submitted: 3 months ago.
Category: Camera and Video
Customer: replied 3 months ago.
I presume I can check out as it appears you are sending me an email if you can answer my question. SOrry to be a nuisance and many thanks. Margaret
Expert:  Russell H. replied 3 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Yes, you may return to this case at any time through this page:

http://www.justanswer.com/video-camera-repair/a0mmb-syshare-c813-used-perhaps.html

I think that you may need to put a memory card into the camera, or it may not have enough memory to store more than one photo.

Do you have a memory card in the camera at present? if so, of what 'size' or total capacity is the current memory card (not all sizes will work properly) ?

Customer: replied 3 months ago.
As I said in my previous request, I have not used the camera for a while because of moving, etc. and as such, forgot there was a memory card in the camera. (I am getting forgetful these days - 89 yesterday!!)
I presume the booklet I got with the camera will tell me where this memory card is? I will get back to you after checking and thanks a lot for your reply. Margaret
Expert:  Russell H. replied 3 months ago.

OK... let me know if it turns out OK. Also let me know if there's any difficulty or puzzle as to what to do etc.

Here's a basically guiding picture, of how and where the memory card can be put into the camera:

https://d3nevzfk7ii3be.cloudfront.net/igi/QeCb5RKBrLbkTJCn.medium