How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 34678
Experience:  Extensive knowledge in a very wide range of subjects
32989067
Type Your Camera and Video Question Here...
Richard is online now
A new question is answered every 9 seconds

My power shot SX530 HS will not connect to an iPhone. It did

Customer Question

My power shot SX530 HS will not connect to an iPhone. It did for a while and now has stopped. Any suggestions on what I can do?
Submitted: 5 months ago.
Category: Camera and Video
Expert:  Rusty replied 5 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty replied 5 months ago.

Restart your iPhone, and then tell me if it works.

Customer: replied 5 months ago.
I tried and it did nothing.
Expert:  Rusty replied 5 months ago.

What happens when you try to connect?

Customer: replied 5 months ago.
When it connects to the cameras wifi it doesn't show on the app that it's connected. Therefore you can't view any pics.
Expert:  Rusty replied 5 months ago.

Hmm, ok, I want you to uninstall the app on your phone, and re-install it. A bug in the software is my first concern.

Customer: replied 5 months ago.
That still didn't work
Customer: replied 5 months ago.
Any other suggestions?
Customer: replied 5 months ago.
I've tried all the things you suggest and still nothing.
Expert:  Richard replied 5 months ago.

Hi there and welcome
Can you remove the battery please then hold the shutter button down for 60 seconds then release.
Wait 5 minutes, put the battery back in and try to turn it on.
Tell me please if it now starts and connects
Thank you

Customer: replied 5 months ago.
I still can't get my camera to connect.
Expert:  Richard replied 5 months ago.

thanks

On the iPhone go to settings, general, reset, reset network settings

Then try to connect

Let me know the results please.

Customer: replied 5 months ago.
Will this delete anything I need on my phone?