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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 9756
Experience:  8+ years of professional experience
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I have the Kodak SP 360 Action Cam. I took the battery out

Customer Question

I have the Kodak SP 360 Action Cam. I took the battery out to get the number and when I replaced it the camera would not come back on. I've charged the batteries but it still will not work. Can you help me?
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: Kodak Pixpro SP360 Action Cam. I estimate it's about a year old
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: Nothing happened before the problem. I was following the directions to get the code beneath the battery. I took out the battery, retrieved the code and replaced the battery. It has never worked since that time. The only thing I've tried was to charge the battery.
JA: Anything else you want the camera expert to know before I connect you?
Customer: No.
Submitted: 2 months ago.
Category: Camera and Video
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

That camera has a square / oblong battery with three terminals.

If you put it in wrong, the terminals won't make contact.

But that's fairly obvious... I doubt that you made that mistake.

First: look for the three terminals inside the camera that match the three on the battery. If one is broken off by some mischance, then the battery won't provide power to the camera.

If none are broken off, then you may have a different problem.

Try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again.

Let me know how it goes, and what you observe, please. If that doesn't get the camera working, I will have further advice.

Customer: replied 2 months ago.
Good Morning Russell,I followed your suggestion of using as eraser to clean the contacts and alcohol over the contacts. With a fully charged battery, the unit still does not turn on. Any other suggestions?
Expert:  Russell H. replied 2 months ago.

How old is the battery you have tried with this camera, please?

Customer: replied 2 months ago.
All three batteries are new. They came with the camera. The camera was purchased about two months ago.
Expert:  Russell H. replied 2 months ago.

Then the camera itself is defective, and under/within warranty coverage too.

I advise you to contact Kodak, and put in a failed-within-warranty claim for free repair (or replacement, should they so choose) of your camera.

To start the warranty repair process, go to

http://support.en.kodak.com/app/answers/detail/a_id/19797/~/warranty-for-kodak-easyshare-digital-cameras-and-accessories/selected/true

and scroll to the bottom and click on

Repair for Kodak product

after reading the information as appropriate and as much as you are interested in it.

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.