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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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My G10 lens is stuck in a frozen open position and camera

Customer Question

my G10 lens is stuck in a frozen open position and camera all functions frozen
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: Canon G10 about8 years old
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I was taking photos, and the lens extended out more that the usual zoom. On light goes on but won't retract lens, or another functions
JA: Anything else you want the camera expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Camera and Video
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you remove the battery please then hold the shutter button down for 60 seconds then release.

Wait 5 minutes, put the battery back in and try to turn it on.

Tell me please if it now operates correctly

Thank you