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Pete
Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 16672
Experience:  Over 16 years of experience installing and repairing electronics.
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My cannon camera locks up at times I have the Rebel EOS T2i,

Customer Question

my cannon camera locks up at times I have the Rebel EOS T2i
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: not sure how old I guess about 7 years
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: i put a brand new battery thinking it was a battery problem---that's it
JA: Anything else you want the camera expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: Camera and Video
Expert:  Pete replied 5 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 5 months ago.

There may be an incorrect setting somewhere.

Try using the Setup menu to select "Clear all camera settings" and let me know if there is any improvement?

Customer: replied 5 months ago.
I don't see where the feature is to clear all settings
Customer: replied 5 months ago.
No this site is a rip off
Shouldn't have to pay for every answer to every question!
Expert:  Pete replied 5 months ago.

It's ok, we can reply back and forth as often as necessary to get a solution.

You can ignore any automated offers that pop up.

Press the Menu button, then move across to select the wrench setting, then move down to select Clear Settings: see below.

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Customer: replied 5 months ago.
That feature is not on my camera.
Expert:  Pete replied 5 months ago.

What version of firmware is installed on your camera?

What features do you see listed when you go to the Setup menu?

Customer: replied 5 months ago.
NOT SURE OF VERSION OF FILMWARE
SETUP MENU HAS
LCD BRIGHTNESS
DATE/TIME
LANGUAGE
VIDEO SYSTEM
SENOR CLEANING
LIVE VIEW FUNCTION
Expert:  Pete replied 5 months ago.

When you press the Menu button, there should be three wrenches along the top - move across to the last wrench setting, then move down to select "Clear Settings". After that, you should see an option to "Clear all camera settings".

Customer: replied 5 months ago.
The previous comment I sent you is what the last wrench selections are
I don't have a clear settings option
Expert:  Pete replied 5 months ago.

Ok, can you check under the other wrenches as well?

If I knew what version of firmware your camera was using I could advise further.

Pete.

Customer: replied 5 months ago.
Its not on any of those. How do I check version?
Expert:  Pete replied 5 months ago.

You should see the firmware version listed in the same Setup3 menu (the third wrench across):

Customer: replied 5 months ago.
I do NOT have 3 wrenches and I do not have that option to select firmware
There are only 2 wrenches!I don't think this site is much help! I will have to shop my camera to cannon for help
Expert:  Pete replied 5 months ago.

Ok, in that case your Rebel EOS T2i camera may be using a much older version of the firmware which has different menu options.

You should try updating the firmware to the latest version - this will work the same as resetting it, as well as fixing any bugs and glitches, so it should resolve the issues you are having.

To update the firmware, please see the update guide at:

http://web.canon.jp/imaging/eosd/firm-e/eosdigital7/firmware.html

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