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Viet - Camera Tech
Viet - Camera Tech, Camera & Video Tech.
Category: Camera and Video
Satisfied Customers: 35211
Experience:  Fix camera and video issues.
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I talked to a tech while ago. Please write down the steps so

Customer Question

I talked to a tech while ago. Please write down the steps so I can change the software on my markll, 7D on my old computer, Windows 7,witch I upgraded to windows 10 but can't use the imagebrowser. I have a HP touchsmart 310.
Submitted: 1 month ago.
Category: Camera and Video
Expert:  Viet - Camera Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Is there any error or message?

When did you upgrade to Windows 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Camera Tech replied 1 month ago.

Please click on the website below:

http://gdlp01.c-wss.com/gds/2/0200005052/01/ksdw31.4a-installer.zip

, then save the download file called ksdw31.4a-installer.zip

; wait for it to finish downloading (this may take long since it's a big software.)

; once downloading is finished, then open the download file ksdw31.4a-installer... and install it.

- Once installation is finished, then open the program Digital Photo Professional and/or EOS Utility, etc. and use it and check.

- Reference:

https://www.usa.canon.com/internet/portal/us/home/support/details/cameras/dslr/eos-7d-mark-ii/?tab=drivers

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,