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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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Shot 50 camera. I purchased new computer and can not

Customer Question

shot 50 camera. I purchased new computer and can not download my photos from the camera now. How can I get the old computer program downloaded to my new one?
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: the serial number is(###) ###-#### PC1048
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: the computer is only a couple of weeks old so there is no history. I just can/t get it to recognize my camera
JA: Anything else you want the printer expert to know before I connect you?
Customer: I am not having problems with the printer.
Submitted: 1 month ago.
Category: Camera and Video
Expert:  JACUSTOMER-3xct0w0u- replied 1 month ago.

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