How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Shahid Your Own Question

Shahid
Shahid, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 9465
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
33243543
Type Your Camera and Video Question Here...
Shahid is online now
A new question is answered every 9 seconds

What do I do with a Sony DSC-W800 Cyber-shot camera that

Customer Question

What do I do with a Sony DSC-W800 Cyber-shot camera that doesn't work and has not been used to my knowledge? b***@******.***
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: 2 -3 years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I recently tried using it; it won't go past language selection, won't zoom, won,t respond to anything except on & off.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No, that is all.
Submitted: 1 month ago.
Category: Camera and Video
Expert:  Shahid replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 1 month ago.

Do the navigation buttons (up, down, left, right) on camera work to select language?

Customer: replied 1 month ago.
THEN IT DOES NOTHING MORE.
Expert:  Shahid replied 1 month ago.

OK, have you pushed Enter button located in middle of navigation buttons after selecting language to move to next option?

Customer: replied 1 month ago.
Customer: replied 1 month ago.
SCREEN GOES BACK TO LANGUAGE SELECTION
Expert:  Shahid replied 1 month ago.

This is the only way to move forward, try to push enter button bit harder and if it still doesn't work then I'm afraid that button would be defective and camera became unable to use as the basic/ initial setting wizard must be completed to get the camera in normal mode.

Customer: replied 1 month ago.
WHAT DO I DO NOW, MAIL IT IN OR WHAT?
Expert:  Shahid replied 1 month ago.

Sending it in for repair would cost more than new camera of same specs, however, I can provide you part number of control/ navigation buttons to search/ google it to get price info if you have plan to take apart camera and replace the control buttons.

Thanks.

Expert:  Shahid replied 1 month ago.

Correction:

I just checked the related service manual of camera and it doesn't provide part number for control buttons set, I'm sorry about it. You would be better off with a new camera at this point. I hope these info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page.
Thank you.

Related Camera and Video Questions