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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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How do I download film from a dashcam simcard to lap top?

Customer Question

how do I download film from a dashcam simcard to lap top?
JA: What's the make/model of your camera? How old is it?
Customer: its a new dashcam vehicle blackbox DVR HD
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I don't know where to go to do this process, I inserted simcard and nothing happened
JA: Anything else you want the camera expert to know before I connect you?
Customer: that is my main problem, I have downloaded videos a pictures before with no issues
Submitted: 1 month ago.
Category: Camera and Video
Expert:  Lorenz Vauck replied 1 month ago.

Dear Client,

thank you very much for your question. My name is***** and I will try to help you as quick possible.

Just to make sure, do you mean the "SD Card" instead of "SIM card"? I understand that you are trying to copy a film that you´ve recorded with the dashcam to your PC (Windows?) and you insert the SD card into the PC but then don´t know how to copy the film? Just let me know if I am right with my assumptions and then we will walk through this step by step.

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 1 month ago.
it is an SD card
Customer: replied 1 month ago.
full hd car dvr 1080p
Expert:  Lorenz Vauck replied 1 month ago.

Great, thank you. Would you prefer that I log into your PC and show you how to do it?

Customer: replied 1 month ago.
actually I would like o view driving from it and empty card for future use
Expert:  Lorenz Vauck replied 1 month ago.

Thank you, ***** *****´t you say you want to first copy some films over to your PC?

Customer: replied 1 month ago.
what would you have to do to log into my laptop?
Expert:  Lorenz Vauck replied 1 month ago.

You would download a small remote-software program and then we get connected. Before that, I´d have to make you an offer for a remote-assistance or you request one (the price will be the same, regardless of if you request it or I offer it to you).

Customer: replied 1 month ago.
I figured it out ty
Expert:  Lorenz Vauck replied 1 month ago.

Thank you as well and that is great to hear. How should we continue from here, can I do anything else for you? Have you still been happy with me?