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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 9520
Experience:  8+ years of professional experience
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Eos rebel t5. When you turn it on and press any button, it

Customer Question

eos rebel t5. When you turn it on and press any button, it appears the flash release (I think that's what it is) continues to rapidly click continuously for about 3 seconds or so. Very annoying. Any self help fix for that.
JA: What's the make/model of your camera? How old is it?
Customer: eos rebel t5. About 2 years old.
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: Just started yesterday. Haven't tried anything yet.
JA: Anything else you want the camera expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Camera and Video
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

That clicking may be either an actuator that is defectively triggered by 'sick' or 'broken' circuitry... or it might just be, that it is supposed to be actuating, but is having to retry the actuation because something is 'stuck'.

To check that last theory or possibility: Is the camera's behavior defective or lacking in any other respect or manner?

One thing to try is, removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.

Customer: replied 1 month ago.
No other behavior seems off. Still takes pictures. Just keeps running the flash release whenever you touch any button.
Expert:  Russell H. replied 1 month ago.

*Any* button?

That's different. That may be defective.

But let's double-check: does your model have a pop-up flash? if so, press the flash release button to pop it up. Does it pop up properly?

If so, after it is popped up, try pushing those buttons again - is there any repeated clicking with the flash popped up?

Customer: replied 1 month ago.
Flash pops up fine. Then the release continues to spin/click. Then if you take a picture, press a menu button again, etc., the flash release starts clicking again. Generally for about 3 seconds.
Expert:  Russell H. replied 1 month ago.

Try the without-battery rest-reset overnight.

Other questions to ask about your camera (I know it is a high-end model for sure):

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

Customer: replied 1 month ago.
Two years old. The only thing it that might have happened is getting wet. It's used to shoot footballs games and it did rain during the last game. It was covered, but that doesn't mean it stayed completely dry.
Expert:  Russell H. replied 1 month ago.

That most probably has a lot to do with the problem!

High humidity may still be inside the camera, on the delicate circuit boards. So I change my recommendation to

One thing to try is, removing the batteries, and leaving the camera on a (warm, dry, non-humid, non-dusty) shelf for several days. Then put the batteries back in and try the camera again.

Such a rest-and-dry-out may be just what your camera urgently needs, to prevent it from becoming a complete ruin. Please undertake that at once! further use of the camera with damp inside it may precipitate further failures or worse failures.

To get back to this case after several days, just go to

http://www.justanswer.com/video-camera-repair/9zgi1-eos-rebel-t5-when-turn-press-button.html

I'm concerned about this case and problem, so please let me know, even if all turn out A-OK by and by. Thanks!

Customer: replied 1 month ago.
Will do. Thanks
Expert:  Russell H. replied 1 month ago.

OK.

(And a rating for my work and my answers - whenever appropriate, whether now or later or when you are sure of the outcome - would be good. Five stars would be appreciated! if and when. Thanks.)

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