We are better than Canon.
I can help you get your Image Mixer Software installed.
Thats the serial number.....so, i dont knwo......you must not be doing somethign properly.
I cant know what you are doing, I would have to SEE it in action to know for sure, you are doing it properly.
Computers and software are finicky, and can be a pain sometimes.
I can connect to your computer, and see th eissue and resolve it if you like?
Its called a remote session, and allows me to see your screen, and resolve issues while you watch.
Do you have the time to do this now?