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The serial number is ***** located on the product itself.
On the box or documentation that the camcorder cam in.
Do you still have box that the camcorder came in?
okay.......give me just a few minutes to locate where the serial number is ***** to be.
Look at this image for the location of the serial number.'
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I can help you get your Image Mixer Software installed.
Thats the serial number.....so, i dont knwo......you must not be doing somethign properly.
I cant know what you are doing, I would have to SEE it in action to know for sure, you are doing it properly.
Computers and software are finicky, and can be a pain sometimes.
I can connect to your computer, and see th eissue and resolve it if you like?
Its called a remote session, and allows me to see your screen, and resolve issues while you watch.
Do you have the time to do this now?
The serial number the Pixela ImageMixer 3SE requires is NOT the camcorder serial number.
Its a serial number that is fr the software, and is located in the documentation that came with the camcorder.
The serial number on the camcorder will NOT work.
But you already knew that.
The If you no longer have the doumentation that came WITH the camcorder (as it holds the serial number FOR the Pixela ImageMixer 3SE software).......then you can no longer INSTALL the Pixela ImageMixer 3SE software again.
okay.....sounds like i am wrong here.
Have a good day now.
Hello! My name is*****I am a certified computer professional who will assist you.It looks like the previous Expert is not available any more.Please tell me if you still require assistance with installing PIXELA ImageMixer 3 SE on your computer?I am awaiting your reply.Thanks,IT Miro
I am very sorry to hear that!
I will notify the JustAnswer customer service about this problem.