How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell A. Your Own Question

Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
24675295
Type Your Camera and Video Question Here...
Russell A. is online now
A new question is answered every 9 seconds

I cannot get my pixma mp printer ws to go online keeps

Customer Question

i cannot get my pixma mp printer ws to go online keeps saying offlie i have telstra mobile wireless modem
JA: Can you guesstimate how old the Pixma is? And has this happened before?
Customer: it hasn'nt happen before it has always been printing
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: ii have tried google and trouble shooting
JA: Anything else you want the camera expert to know before I connect you?
Customer: it's a printer not a camera
Submitted: 1 month ago.
Category: Camera and Video
Expert:  crash2199 replied 1 month ago.

Hi,

Thank you for contacting us about your issue. For this type of issue, it is easiest if I connect to your computer and perform the fix for you so that you can sit back, relax, and watch the process being completed rather than trying to follow complicated steps. I am sending you a remote services offer so that I can connect. After you accept the offer, I will provide you with the steps so I can connect. Please allow 1-2 minutes for the offer to appear.

Expert:  crash2199 replied 1 month ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.