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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 9534
Experience:  8+ years of professional experience
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PowerShot SX410IS - cannot access "Live" mode. Press "Auto"

Customer Question

PowerShot SX410IS - cannot access "Live" mode. Press "Auto" several times and setting alternates between "Auto" and "Monochrome"
Submitted: 1 month ago.
Category: Camera and Video
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I suggest that you do a Factory Settings Reset on the camera.

(That will wipe out all settings and white balance settings on the camera, but not any images stored in it.)

Would you be willing to try that? if so I'll give you instructions on how to proceed.

Customer: replied 1 month ago.
as long as this will permit access to setting the camera up for "Specific scenes" - per pages 42, 43 and 44 of the "User Guide".
Expert:  Russell H. replied 1 month ago.

OK. I am preparing my answer...

Expert:  Russell H. replied 1 month ago.

Go to the Settings, then choose the 'Tools' tab.

Scroll down in the menu for the 'Tools' ie. Setup tab, until you select

RESET ALL

then Func/Set that option, choose OK, and Func/set again.

Does that help with the problem?

Customer: replied 1 month ago.
The camera has been set to factory default settings. When reset was completes camera was then turned "off". Powered back up again and toggled "AUTO" several times per the User Manual to access "Live" to select scene setting, but camera toggles back and forth between "Auto" and "Monochrome" as before i.e. no change, still unable access "Live". Do I have to alter auto AF settings?
Expert:  Russell H. replied 1 month ago.

Let me check on 'Live' mode in your camera model...

Expert:  Russell H. replied 1 month ago.

Indications are that it may not be available if the ambient light level is too low - or the like, but that's the likeliest problem.

Customer: replied 1 month ago.
Given that this problem first appear at 2:00pm in the afternoon with a cloudless sky, I cannot believe low ambient light was the problem. I just powered the camera "on" and pointed it at a 75watt light bulb from a distance of 2ft and had the same results.
Expert:  Russell H. replied 1 month ago.

I'm sorry to hear that!

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

Customer: replied 1 month ago.
The camera was purchased in 2016. Has never suffered from a mechanical shock and it has never been in a high dust environment or beach. I live in Florida and use the camera in the interior, mostly shooting stray animals for eventual adoption. Today was the first time the camera was used for pure enjoyment purposes. I carry the camera in a pouch when shooting outside and the pouch interior theoretically could exceed 100F. This problem seems to be software and not mechanical. Is it possible that the camera has different software settings than older models?
Expert:  Russell H. replied 1 month ago.

I'm glad to hear two things you mentioned:

1. that the camera was bought this year, and

2. that you have by and large taken perfect care of the camera.

The one question I have to ask is:

- Did LIVE Mode every work, or appear as a choice? Note: in some screens it is a 'face' or 'head' icon. But the word LIVE ought to appear sometime.

Customer: replied 1 month ago.
Not that I remember. I have managed to access "portrait" and "mountain" digital icon in the past but cannot remember how. My only reference is the user manual. The 410 was purchased as the 150 Powershot uses AA batteries at an alarming rate. All my exterior shots are with DSLR Canon T3 orT5. The 150 and the T3/T5 have a thumbwheel toggles to select scenes or various settings. The 410 is all digital menus.
Expert:  Russell H. replied 1 month ago.

Well then, you appear to have purchased a defective camera.

I advise you to contact Canon USA, at 1-800-OK-CANON, and with proof of purchase date in hand, require of them a bit of warranty servicing on the camera, for the defect of being incapable of LIVE Mode (for whatever reason - perhaps a sensor is and has been defective, perhaps this, perhaps that...) and being within 1 year of purchase date and therefore covered by Canon's default 1 year warranty on their products.

Also you have cared for the camera carefully, and so have not voided its warranty.

And you have also tried a settings reset, and you have read the manual (and you've had me to advise you also.)

Good luck with it - Canon's warranty repair service does get rather high marks in reviews, so turnaround time should be fairly brief.

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.

Customer: replied 1 month ago.
Well, are you suggesting that I contact Canon for a $19 charge from Just Answer. I'm not sure 1) access Tools for a default, 2) did you drop the camera?, 3) contact Canon........represents a technical solution/answer. I contacted you as your web address offered immediate tech support rather than a multi-stage tech support inquiry with Canon.
Expert:  Russell H. replied 1 month ago.

I am sorry to say that I cannot arrange for the warranty service your camera appears to deserve in any other way.

Since my best efforts are not quite what you are looking for, I have Opted Out, opening the case to other Experts in this category that might be able to provide the answer you need.

Thank you for asking your question here at JustAnswer.com.

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