Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I suggest that you do a Factory Settings Reset on the camera.
(That will wipe out all settings and white balance settings on the camera, but not any images stored in it.)
Would you be willing to try that? if so I'll give you instructions on how to proceed.
OK. I am preparing my answer...
Go to the Settings, then choose the 'Tools' tab.
Scroll down in the menu for the 'Tools' ie. Setup tab, until you select
then Func/Set that option, choose OK, and Func/set again.
Does that help with the problem?
Let me check on 'Live' mode in your camera model...
Indications are that it may not be available if the ambient light level is too low - or the like, but that's the likeliest problem.
I'm sorry to hear that!
How old is the camera? in months or years since you bought it.
Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?
Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?
Has it ever been subjected to a humidity higher than 85 % or gotten wet ?
Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?
I'm glad to hear two things you mentioned:
1. that the camera was bought this year, and
2. that you have by and large taken perfect care of the camera.
The one question I have to ask is:
- Did LIVE Mode every work, or appear as a choice? Note: in some screens it is a 'face' or 'head' icon. But the word LIVE ought to appear sometime.
Well then, you appear to have purchased a defective camera.
I advise you to contact Canon USA, at 1-800-OK-CANON, and with proof of purchase date in hand, require of them a bit of warranty servicing on the camera, for the defect of being incapable of LIVE Mode (for whatever reason - perhaps a sensor is and has been defective, perhaps this, perhaps that...) and being within 1 year of purchase date and therefore covered by Canon's default 1 year warranty on their products.
Also you have cared for the camera carefully, and so have not voided its warranty.
And you have also tried a settings reset, and you have read the manual (and you've had me to advise you also.)
Good luck with it - Canon's warranty repair service does get rather high marks in reviews, so turnaround time should be fairly brief.
If this answers your question, please rate my answer. A five-star rating would be appreciated!
If you need more info, or have any comments, use Reply To Expert to respond.
I am sorry to say that I cannot arrange for the warranty service your camera appears to deserve in any other way.
Since my best efforts are not quite what you are looking for, I have Opted Out, opening the case to other Experts in this category that might be able to provide the answer you need.
Thank you for asking your question here at JustAnswer.com.