How old is the camera?
Is it over a year old?
Did you purchase this used?
I would suggest that you return it back to the reputable dealer because the camera has hardware failure and would need to be repaired/replaced. Even reputable dealers will have items that are not working or that will have issues. The good news with reputable dealers is that they will take back the return and offer a replacement or refund. Since, a repair/replacement would cost more than the camera, please return it back to the dealer.
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