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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 9542
Experience:  8+ years of professional experience
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Have two Sony DSC-WX350 cameras... Great little point and

Customer Question

Have two Sony DSC-WX350 cameras... Great little point and shoot but both have developed problems... One seems to have lost its stability when in playback mode as the pictures seem to jump around randomly without even touching the controls. The other camera seems to lose its focus when you turn it on or when you try to zoom in for closeups. When it does this, I have to turn the camera off and then on again and it then works right for a while. If I turn it off, then on, the same thing happens again. How can I correct this or where can I send them for repair?
George **********************
Submitted: 1 month ago.
Category: Camera and Video
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

The first camera's problem might be owing to stuck buttons or stuck keys.

Normally I would recommend using a contact cleaner, but on a sensitive and fine-scale-design device with sensitive optical components, use of such sprays is highly unlikely to have good outcomes, since it can contaiminate other elements of the device, especially the sensitive optics.

The second camera's problem is quite obviously a case of decayed circuitry, with a heat-sensitivity element that makes the malfunction mainly or only occur once the circuits have warmed up.

In both cases, sending to Sony for repair is advisable. This page is where you may initiate a repair request:

https://pro.sony.com/bbsc/ssr/services.servicesprograms.bbsccms-services-servicesprograms-sendinrepair.shtml

If you wish to take the cameras to a Sony Service Center near you, instead, one may be located through this page:

https://pro.sony.com/bbsc/ssr/services.servicesprograms.bbsccms-services-servicesprograms-servicecenterlocations.shtml

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