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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I have a canon rebel t1i, i have had it for years, well, the

Customer Question

hey
JA: Hi. What seems to be the problem?
Customer: i have a canon rebel t1i
JA: What's the make/model of your camera? How old is it?
Customer: i have had it for years
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: well, the problem is the lens i believe
JA: Anything else you want the camera expert to know before I connect you?
Customer: it will not focus auomatically
Submitted: 3 months ago.
Category: Camera and Video
Expert:  Russell H. replied 3 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

When a lens won't do Auto-Focusing, then either

1. it is an incompatible lens, not workable with the camera body in question, or

2. it has dirt on the contacts, in which case: clean by wiping the contacts, on both the lens mount of the lens and the lens mount of the camera, with a clean dry soft cloth. Wipe gently, lest you remove the sensitive coating on the contacts.

or

3. the lens may be 'broken', or the camera body may be defective... the easiest way to find out which one it is, is to try a different lens that is compatible with the camera body, and see whether it Auto-Focuses OK.

Let me know how it goes - I will have more suggestions to offer.