How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 35378
Experience:  Extensive knowledge in a very wide range of subjects
32989067
Type Your Camera and Video Question Here...
Richard is online now
A new question is answered every 9 seconds

I am trying to import photos from a new camera using

Customer Question

I am trying to import photos from a new camera using Elements. I cannot get it to recognize the new camera. How do I get it Elements importer to recognize my new camera?
Submitted: 7 months ago.
Category: Camera and Video
Customer: replied 7 months ago.
My new camera is a Nikon D5300. I am on a Mac OS X El Capitan, Adobe Elements 12 Organizer
Customer: replied 7 months ago.
My new camera is a Nikon D5300. I am on a Mac OS X El Capitan, Adobe Elements 12 Organizer
The Get Media button at the bottom of the import screen is grayed out.
Expert:  Richard replied 7 months ago.

Hi there and welcome

Can you connect the camera to a different USB port on the MAC, restart and tell me if it is then recognized please.

Customer: replied 7 months ago.
I have tried that w. several USB ports and still won't recognize the camera. Tried just the data card through a card reader w. the same results. The camera and the data card both are connecting to the computer because the Mac photo import program starts trying to load and import the photos. But I don't want the Mac photo importer to import them because I don't get to designate the folder where I want to put the the photos and I do not get to rename the photo names. I want to use Elements like I have done w. my old camera so I have these options
Customer: replied 7 months ago.
Here is the response I sent yesterday, but I have not received any response. so am resending the anser.I have tried that w. several USB ports and still won't recognize the camera. Tried just the data card through a card reader w. the same results. The camera and the data card both are connecting to the computer because the Mac photo import program starts trying to load and import the photos. But I don't want the Mac photo importer to import them because I don't get to designate the folder where I want to put the the photos and I do not get to rename the photo names. I want to use Elements like I have done w. my old camera so I have these options
Expert:  Richard replied 7 months ago.

Hi there and welcome

To do this,

  1. Connect the iPhone, camera, SD card, etc to the Mac and let Photos app launch itself as usual
  2. Under the “Import” tab of Photos app, look in the upper left corner to find the device name, this will indicate which hardware will no longer automatically activate Photos app
  3. Click the checkbox so that “Open Photos for this device” is no longer selected (likewise, toggling this on would enable Photos app to open itself again automatically when this device is connected)
  4. Quit out of Photos app, the change is immediate for that device – this can be switched back at any time in the same OS X Photos app screen

Then it will stop opening in Photos.

Let me know please how you go.