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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5016
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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The camera doesn't power on. the battery is fine

Customer Question

the camera doesn't power on . the battery is fine
Submitted: 7 months ago.
Category: Camera and Video
Expert:  Russell H. replied 7 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Batteries that have failed are a common cause of camera failure-to-power-On.

Please tell me how old the battery you are using is. Battery age is a good piece of indicative data.

Customer: replied 7 months ago.
the battery is new and it was charged and tried it and it works, it is full charged I already said that in my question
Expert:  Russell H. replied 7 months ago.

Thanks for spelling that out for me. I wasn't sure of the details.

How old is your Nikon camera, please?

Has it been dropped or otherwise mishandled in its lifetime (dropping damage often takes a bit of time to fully show up or realize itself) ?

Was this failure to power On sudden, or was there some warning of it in advance ?

Please let me know. These are important details to the case.

Customer: replied 7 months ago.
I already told you what s going on with the camera , and I started feeling unconfortable with the not answer but the asking for money do you know or not, what it may be
Expert:  Russell H. replied 7 months ago.

Probably your camera is broken.

If there are offers for premium service, you may ignore them. They do cost extra fees, of course.

Would you like to try anything, in case your camera is NOT broken ?

Customer: replied 7 months ago.
I know is broken ...I am not satisfied with this answer , I already know it, "I WANT MY MONEY BACK"
Customer: replied 7 months ago.
I want a solution, that's why i paid, since i am not satisfied with the answer i want my money back
Customer: replied 7 months ago.
waiting for my money back
Customer: replied 7 months ago.
waiting for my refund