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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5014
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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The Zoom on my camera is not opening or closing. It is a

Customer Question

The Zoom on my camera is not opening or closing. It is a Samsung 12X
Submitted: 5 months ago.
Category: Camera and Video
Expert:  Russell H. replied 5 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

Customer: replied 5 months ago.
The camera is 3-4yrs old, more likely 3yrs. I dropped the camera 2 weeks ago & think it might have hit a cement block.
Expert:  Russell H. replied 5 months ago.

That's bound to damage camera function - if not immediately (oddly enough, that's how I've found it to be, the camera keeps on working but by and by...) then later it fails.

How old is the battery you are using in the camera?

Customer: replied 5 months ago.
The battery is good, charges well.
Expert:  Russell H. replied 5 months ago.

How old is the battery, though?

Customer: replied 5 months ago.
Is this something I should just bring in to a camera shop &not have to pay twice?
Expert:  Russell H. replied 5 months ago.

I'm sorry, I seem to be making no headway with this case. My approach may perhaps be bettered by another Expert here, so I have Opted Out, opening the case to other Experts in this category. Thanks for your patience meanwhile.

Expert:  Neil replied 5 months ago.

Hi

Did you still want help with this?

There are some things you can try, it may not be economically repairable in a shop but there are some things you can try first...