Camera and Video
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.
What type of computer are you using? Is it a Windows PC?
Normally you should be able to just connect the camera to the PC and access it as an external device, and select the photos that you wish to copy onto the computer.
Let me know if you would like remote assistance with this?
Can you see the camera detected when you go to "This PC" in Windows 10?
Ok but to access its contents you must open "This PC" first.
Can you see the camera when you go to "This PC" on your computer?
Ok, what happens when you open it up?
What folders do you see?