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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5008
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I have a FinePix S3100 AX Version 4.2b for Windows 09, AX

Customer Question

I have a FinePix S3100 AX Version 4.2b for Windows 09
JA: What's the make/model of your camera? How old is it?
Customer: AX version 4.2b the dusc is for Windows 98/99 any rate I could not re-install it for Windows 10..I tried going on Fuji line , but NO ONE could read the number/letters at bottom of page to submit my do I get an update so I can get to my pictures and put more in??
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: none.I need an update or something from FUJI for it to work
JA: Anything else you want the camera expert to know before I connect you?
Customer: no ...I just need an update so that it is compatible with Windows 10 ..I am 81 and can't afford a new camers
Submitted: 12 days ago.
Category: Camera and Video
Customer: replied 12 days ago.
I tried communticationg with Fuji, but you have to copy the numbers/letters at the bottom of the form (on Fuji) and you CAN NOT read them (I tried several people to see if they could read it) so that I could submit and it was impossible..I just need an update so that it is once again useable
Customer: replied 12 days ago.
should I sign off and wait for an e-mail?
Customer: replied 12 days ago.
my installaton disc is for Windows 98/99 ..I tried re-installing it on Windows 10 and IT WOULDN'T
Expert:  Russell H. replied 12 days ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Try just connecting the camera, with a USB cable, to a USB port on your Windows computer.

Wait, leaving it alone, for at least 4 minutes.

Then after that time, go to



and see whether it is now seen as a device by Windows, and listed there.

If it is (it may be among the lesser disk drive L:etters, and have an obscure and odd name) then double-click on it, and see if you can access the pictures stored on it.

Can that be done?

Customer: replied 12 days ago.
I'll try this's just frustrating when you can't even get in contact with the Company !
Expert:  Russell H. replied 12 days ago.

To get in contact with JustAnswer at any time for any purpose related to Customer Support matters (the company is concerned with your concerns!) go to

both Phone and Chat and Email are available.

Expert:  Russell H. replied 12 days ago.

Let me know if you need further assistance with your question, and I will resume advising and helping to the best of my ability.

Customer: replied 12 days ago.
I TRIED twice, once just in Windows 10 and the 2nd time with FinePix open ..each time leaving it MORE THAN the 4 min. you requested ...if only I could get to FuJi without having to put their darn letters in that NO ONE I asked to look at and they couldn't read to submit my problem and I can't afford anymore $'s to fix a problem that doesn't want to be fixed .. I am 81 and can't afford extra $'s on frivolous things
Expert:  Russell H. replied 12 days ago.

If any page, with letters on it, is too small to read, here's a trick:

- hold down the Ctrl key on your keyboard.

- then hold down Shift key, also, and press the + key several times.

That should expand, or 'Magnify' your screen... hopefully to the point where it becomes fully readable.

Customer: replied 11 days ago.
that won't work , as the LAST update from Microsoft for Windows 10 left my Ctrl / alt useless !
Expert:  Russell H. replied 11 days ago.

Not Ctrl-Alt, please.

Just (in summary)

Ctrl - Shift - + (repeatedly)