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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5016
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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Sony Camcorder Video export. Can you help? HXR-MC2500, Just

Customer Question

Sony Camcorder Video export. Can you help?
JA: What's the model number of your TV? How old is it?
Customer: HXR-MC2500
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Just Camcorder?
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just Happened after Went from External Memory to Internal.
JA: Anything else you want the TV expert to know before I connect you?
Customer: This happened automatically.
Submitted: 7 months ago.
Category: Camera and Video
Expert:  Russell H. replied 7 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Changing from External Memory to Internal, will mean that different videos will be available for the camcorder to play back.

And that of course, freshly recorded ones after the change, will be stored Internally, in internal memory or built-in memory in the camcorder.

What problem were you having with playback? finding videos you wanted to play back?

Customer: replied 7 months ago.
The videos are stuck on the Internal Memory.
Customer: replied 7 months ago.
It will playback from Camera.
Expert:  Russell H. replied 7 months ago.

How are the videos 'stuck' on the internal memory, please?

Customer: replied 7 months ago.
I can put on external display with HDMI.
Expert:  Russell H. replied 7 months ago.

But what is the question you are asking about, or what do you want to solve, please?

Customer: replied 7 months ago.
The software will NOT allow me to move this videos to a external source.
Customer: replied 7 months ago.
It was working with a Passport Drive.
Customer: replied 7 months ago.
If I do New videos it works.
Expert:  Russell H. replied 7 months ago.

Videos in internal memory will usually not be manipulated by anything short of being recorded into it, or being deleted from it.

Have you tried first

1: copying a given video, e.g. 'Video A', to external drive or external storage

then

2: deleting Video A off the internal memory

?

Customer: replied 7 months ago.
I cannot transfer from Internal to external drives.
Customer: replied 7 months ago.
I have MAJOR videos on DRIVE.
Customer: replied 7 months ago.
That I recorded at National Show.
Expert:  Russell H. replied 7 months ago.

Will you give me a few minutes to research this problem a bit more, in case there's a solution I don't know of, please?

Thanks.

Customer: replied 7 months ago.
I can delete which may or may not fix problem.
Expert:  Russell H. replied 7 months ago.

Question: are you following the procedure in the manual?

And, if so, what result or error message do you get?

Customer: replied 7 months ago.
I was following the instructions given.
Customer: replied 7 months ago.
It has Internal & External Memory. With External, if it uses all the Memory it goes to Internal. This happened.
Customer: replied 7 months ago.
I can see the videos & play the videos, but I cannot download or see with computer.
Expert:  Russell H. replied 7 months ago.

I understand the difference between internal and external memory.

But when you try to move or copy out of internal memory, what happens? what error message?

Customer: replied 7 months ago.
I don't get a error message. It just does not show the data when I go into transfer more.
Customer: replied 7 months ago.
It has worked perfect when I kept the memory Under the 64 Megabytes memory.
Expert:  Russell H. replied 7 months ago.

So... how do you know that an internal memory -stored video is there to copy?

Customer: replied 7 months ago.
It has a TV monitor which I can call up videos.
Customer: replied 7 months ago.
I can also show on Big TV through HDMI cable.
Customer: replied 7 months ago.
The Copy is what I need. Cannot touch the raw data, except display.
Expert:  Russell H. replied 7 months ago.

I am sorry to say that I seem not to be making progress on your case, despite my understanding of Sony camcorder memory and storage systems.

With apologies, I have Opted Out, opening the case to other Experts in this category.

Thank you for your patience meanwhile.