Hello, Sorry you're having problems. Please click the link below and let me know if this is the Canon camera you are referring to:
If so, then please don't forget to click a 5 STAR rating at the top of the page for my service.
Otherwise, please check both the front and bottom of the camera again for a model number and we can proceed.
Let me know if you need further help. Also, please do click a 3-5 STAR rating for my efforts before you go. That is how I am credited for my efforts by the site.
I was just following up to see if you needed further help. The site shows that since the question is open that you are still looking for help. Or, if you received the information you were looking for-could you please kindly RATE my service POSITIVELY to reflect that? Thanks in advance.