I'm sorry about the issue. Was it working fine previously?
What's the model of your Windows 10 computer? Is it a laptop or desktop?
Is there a memory card slot on your computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
You're welcome. Great. Was that bad USB cable able to charge previously? But I'm glad you got it working now.
Do you have any other computer or electronics question / issue I can help with today?
Please let me know. Thank you for the update.
You're welcome. OK, we are canceling this for you. If you need anything else, please come back any time. Thank you,