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Pete
Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 16890
Experience:  Over 16 years of experience installing and repairing electronics.
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Good mornig, My D800 Shuts down each time I atatch an ED

Customer Question

Good mornig, My D800 Shuts down each time I atatch an ED lens It does not happen with other Lenses. I cannot clear the error message on my D80 it seems the shutter is not opening. Help
JA: Just to clarify, what's the exact make and model of your machine?
Customer: NIKON D800. And NIKON D80
JA: How long has this been going on? What troubleshooting have you tried?
Customer: The D800 for a while, Tried going through the settings even upgraded the firm ware. with the D80 Just Started happening has taken off the lens removed the Card Removed the batterry
JA: Anything else you want the electronics expert to know before I connect you?
Customer: the D800 works fine with older lenses and from other manufacturers
Submitted: 7 months ago.
Category: Camera and Video
Expert:  Pete replied 7 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 7 months ago.

Try cleaning the contacts on the lens, where it makes connection with the camera body.

If cleaning the contacts doesn't help then the lens has a fault, possibly with the internal circuit board, and it will need to be sent to Nikon for repair:

http://www.nikonusa.com/en/service-and-support/service-and-repair.page

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Pete.
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Expert:  Pete replied 7 months ago.

Hi, just checking in on your question, do you need any further assistance?