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Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 31327
Experience:  Extensive knowledge in a very wide range of subjects
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When taking photos with my cannon camera I receive a

Customer Question

Hi, When taking photos with my cannon camera I receive a unidentified image error. I am able to images on the camera and pic prior to obtaining this error but can't see any after
Submitted: 2 months ago.
Category: Camera and Video
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you tell me please the model of your camera?

Customer: replied 2 months ago.
Cannon Powershot SX530
Expert:  Richard replied 2 months ago.

Thank you

Can you remove the battery please then hold the shutter button down for 60 seconds then release.

Wait 5 minutes, put the battery back in and turn it on.

Tell me please if it now operares correctly.

Thank you

Customer: replied 2 months ago.
No, that didn't work
Expert:  Richard replied 2 months ago.

Thanks

Can you put a different memory card in the camera, and tell me if you can then take a photo please.

Customer: replied 2 months ago.
is there anyway to get the images off of this one?
Expert:  Richard replied 2 months ago.

Can you insert the memory card directly into your computer?

If so, is it windows? Which version? And which drive letter does the card show as?

Customer: replied 2 months ago.
F
Customer: replied 2 months ago.
I'm not sure about the version, how do I find that out?
Expert:  Richard replied 2 months ago.

Click on this link and it will tell you

http://whatsmyos.com

Customer: replied 2 months ago.
Windows XP
Expert:  Richard replied 2 months ago.

ok, click start, run and type in

CMD

Press enter

With the card inserted, type in the black window

chkdsk f: /r

Press enter

Let this complete and then any photos recoverable you will now be able to access otherwise these will be lost

If you would like any additional information or assistance, please do not hesitate to let me know.

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Thank you

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