Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Are you getting an error message?Is it outputting blank pages?
I'm an independent tech on my own personal time here trying to help you.
You've paid your fee to the site, not to me. If you'd like me to help you under the fee you've already paid, please reply back here with the requested details.
I have no access to any account matters, that is on the help page.
There is a link at the top of this page.