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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5008
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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Have canon power shot sx 710 hs lens stuck in extended

Customer Question

have canon power shot sx 710 hs lens stuck in extended position
JA: What's the make/model of your camera? How old is it?
Customer: bought less than a year
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: tried holding down power button
JA: Anything else you want the camera expert to know before I connect you?
Customer: lens does not retract
Submitted: 22 days ago.
Category: Camera and Video
Expert:  Russell H. replied 22 days ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.

Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again.

How long has the battery or batteries in the camera been in-use?

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

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